OCIMS – CC
OCIMS-CC is a robust Call center solution that came to being as a result of intense and detailed analysis of the needs and possibilities to further home delivery services of this sector.
The product is distinguished by its simplicity and sophistication as well its comprehensive coverage of business functional needs. Its practical approach to delivering call center operational management provides an enjoyable environment for agents and management to attend to the business at hand.
With OCIMS-CC you can be assured of trouble free experience. After over 10 years running OCIMS-CC has matured to a high level of reliability and robustness. Our latest version has extended that reliability to cover operational point of failures that go beyond the application in support of operational business process.
Over 15 Years of stable and proven Call Center Operation Management
Scalable to fit any size (Number of Sites/Agents)
- Originally designed to fit all.
Fully integration with Sites
- Open design enables integration with any POS vendor.
Instantaneous order status update
- Just-In-Time order status reporting
Unlimited/Multi-franchise support
- One call center for all franchises.
Integrated Item/Menu definition with Sites
- One definition fit for all
- Call Center and POS menu definitions.
Open Platform
- Runs on any open systems.
Shared/dedicated agents per franchise
- Full utilization of your human resources.
Full integration with POS/Sites
- No need for manual feed at POS
Centralized/de-centralized Driver Management
- Manage all drivers from operation center or call center.
Very flexible/dynamic promised time settings
- Enables precise benchmark for staff performance Analysis.
- Increase your customer satisfaction.
Agent/Driver performance measurement
- Time measurement throughout Order Delivery Process.
Data Analysis for:
Use any vendor OLAP tool to measure/monitor:
- Staff Performance
- Sales
- Area/Sites Revenue
- Products performance
